Refund Policy

Effective: June 10, 2026 · Offline Helpers, LLC

One-time setup services (Home Setup, Family Care Setup, Micro-Org Setup) and hardware kits

We offer a 30-day money-back guarantee on every one-time setup. If you are not satisfied for any reason, we will refund the full amount.

The 30 days starts on the day of the install session, not the day you paid. If you paid weeks before we were able to schedule, you still get the full 30 days from the actual session.

You do not need to give a reason. You do not need to uninstall the software. You do not need to fill out a form. You just email us.

How to ask for a refund

1. Email pdbjork@gmail.com from the address you used at checkout.
2. Subject line: Refund please (or anything — we'll figure it out).
3. Optionally include the date of your session. We can look it up if you don't have it.

We process refunds within 3 business days. Stripe takes another 5–10 business days to push the money back to your card, depending on your bank.

Care Plan subscription (monthly)

You can cancel the Care Plan subscription at any time, for any reason. Two ways:

1. Self-serve: click Cancel subscription in any receipt or renewal email we send. This is the fastest path.
2. Email us: pdbjork@gmail.com with "Cancel Care Plan" in the subject. We will cancel within one business day.

Cancellation takes effect at the end of your current billing period. You keep access to support through the end of the period you already paid for. We do not prorate partial months and we do not issue partial-month refunds — but you can keep the AI on your computer either way, because the install is yours.

14-day cooling-off period: if you cancel within 14 days of a Family Support charge and you have not used the support service during that period, email us and we will refund that month.

What is not refundable

• Setup services outside the 30-day window. After 30 days, we still want you to be happy — email us, we will work something out, but the no-questions-asked guarantee is over.
• Care Plan months that have been used. If you used support during a billing month and cancel after 14 days, that month is not refundable.
• Bank transfer fees. If your bank charges you a fee for receiving the refund (rare in the US, common internationally), we cannot cover that.

Chargebacks

If you have a problem with your purchase, please email us first. We will almost always make it right faster than your bank's dispute process, and without the chargeback fee on our end. If you do file a chargeback without contacting us, we will provide Stripe with the records of our correspondence and the service delivered, which usually results in the dispute being resolved in our favor.

This is not a threat — it is the standard practice for any small business, and the reason we promise to make it right if you just ask.

If you change your mind about the AI itself

The AI is yours, even if you ask for a refund. The install stays on your computer, fully functional, with no time limit. We do not remotely disable software. You can keep using it, donate it to a friend or family member, or uninstall it yourself with one click.

Questions about a refund? Email pdbjork@gmail.com. We read every message.